Refund policy

Returns & Refunds Policy

Thank you for shopping with School Stitch (“we”, “us”, “our”). We want you to be completely satisfied with your purchase. This policy explains your rights and how returns, refunds, and exchanges are handled for orders placed through our website.

1. Your Right to Cancel (Change of Mind)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days of receiving your goods, for any reason.

To exercise your right to cancel:

  • You must notify us within 14 days of receiving your order by email or in writing.
  • Once you notify us, you have a further 14 days to return the item(s) to us.

To be eligible for a full refund:

  • Items must be unused, unworn, and in their original packaging where possible.
  • Items should be returned in a resalable condition.
  • Please include your order number, full name, and contact details with your return.

Please note:

  • Original delivery charges will be refunded where required by law.
  • Return postage costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.

2. How to Return an Item

Before returning any item, please contact us at:

📧 support@schoolstitch.co.uk 

We will provide return instructions and the correct return address.

We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.

Return Address

School Stitch
Unit 1B Woodland Mill, Hazel Bottom Road, 
Manchester
M8 0GQ
United Kingdom

3. Non-Returnable Items

The following items cannot be returned or refunded unless they are faulty or not as described:

  • Personalised or custom-made items
  • Items made to your specifications
  • Sealed hygiene or grooming products once opened
  • Earrings or pierced jewellery
  • Perishable goods
  • Digital downloads or gift cards

This does not affect your statutory rights if goods are faulty or misdescribed.

4. Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to goods that are:

  • As described
  • Fit for purpose
  • Of satisfactory quality

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible and ideally within 30 days of delivery.

Depending on the issue, we may offer:

  • A replacement
  • A repair
  • A full refund, including standard delivery charges

We may request photographs or ask for the item to be returned for inspection.

5. Refunds

Once your return has been received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 14 days of receiving the returned goods (or proof of return).
  • Refunds will be issued to your original payment method.

Please note that banks and payment providers may take additional time to process the refund.

6. Exchanges

We may offer exchanges for alternative sizes or colours, subject to stock availability.

Please contact us before returning your item to arrange an exchange.

7. Klarna & Clearpay Orders

If you paid using Klarna or Clearpay:

  • Refunds will be processed through your payment provider once your return has been approved.
  • Your payment schedule or balance will be adjusted accordingly by Klarna or Clearpay.
  • Please allow several working days for updates to appear in your account.

8. Gifts

If your item was purchased as a gift and sent directly to you, we may offer store credit or an exchange where appropriate.

Refunds for gifted orders will generally be issued to the original payment method used by the purchaser.

9. Late or Missing Refunds

If you have not received your refund after 14 days:

  1. Check your bank or payment account again.
  2. Contact your card provider or payment provider, as processing times can vary.
  3. If you still have not received your refund, contact us at schoolstitch25@gmail.com.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

📧 Email: support@schoolstitch.co.uk
📞 Phone: +44 7414 686122

Postal Address:
School Stitch
36A Broughton Street
Cheetham Hill
Manchester
M8 8NN
United Kingdom

11. Your Statutory Rights

Nothing in this policy affects your legal rights under UK consumer law, including your rights under the Consumer Rights Act 2015.

You may be entitled to:

  • A full refund for faulty goods within 30 days
  • A repair or replacement for faulty goods after 30 days
  • Additional protections where goods are not as described or not fit for purpose